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Help Center
News
Go back to application
Outbound Essentials
Agent Training 101
Admin Training 101
Essentials: Troubleshooting
Essentials: Outbound & Flows FAQ
Essentials: Dialer priority
Essentials: Glossary
Essentials: Campaign Data Types
Essentials: Lead Ownership and Leads Available to Dial
Essentials: Predictive Dialer 101
Setting up your SMTP account
Essentials: Outbound API Documentation
Activating a Deactivated User
Essentials: Contact Page Hot Keys
Essentials: Statuses & KPIs
Essentials: Agent Time Usage
Essentials: Creating the Perfect Incoming Calls Flow
Essentials: Browser, OS & Network Requirements
Integrating Outbound with your CRM
Call Recording & Deletion Overview
Video Tutorials
Setting up your Organisation
Campaign Templates
Campaign Settings
The Dialer
Leads
Reports & Statistics
Organisation
Organisation: Manage Organisation
Organisation: User Roles
Organisation: Manage Work Schedule
Organisation: Top Bar
Idea Hub
News
News: View and Create News Posts
Campaigns
Campaigns: Campaign Overview
Campaigns: Campaign Triggers
Campaigns: HTTP Builder
Campaigns: Edit Campaign
Campaigns: Campaign Template
Campaigns: Campaign Template Views
Campaigns: Lead Pools
Campaigns: Remove Leads
Campaigns: Calendar
Campaigns: Update Leads
Campaigns: Email Templates
Campaigns: SMS Templates
Campaigns: Manuscripts
Campaign Template: Create an Entry Group
Campaign Template: Composition Options
Calendars & Appointment Booking
Essentials: Statuses & KPIs
Contact
Contact: Campaign Selection
Contact: Contact Page
Essentials: Lead Ownership and Leads Available to Dial
Essentials: Contact Page Hot Keys
Answer Machine Detection
Setting up music on hold
How are numbers validated?
Insights
Insights: Reports
Insights: Scoreboards
Insights: Live Operations
Insights: Manage TimeTrack
Insights: Time Usage
Insights: Pulse
Insights: Incoming Live Statistics
Leads
Leads: Segmentation
Leads: Lead Admin
Leads: Call Search
Leads: Search
Leads: Create Lead
Leads: My Redials
Leads: Quality Assurance
Lead Admin: 1000 Leads?
Incoming Calls
Incoming: Incoming Configuration
Insights: Incoming Live Statistics
Incoming: Missed Incoming Calls
Incoming: Incoming Call Sounds
WebCallBack
Incoming Calls Journey
Incoming: Incoming Reports
Music and messages for incoming call queues
Distribution of incoming calls
DialBack Calls
Administration
Administration: Settings
Administration: Pauses
Administration: Access Log
Administration: Projects
Administration: Change Log
Administration: Lead Admin Access Log
Administration: Job Scheduling
Administration: Caller IDs
Administration: Dynamic Display Number
Administration: Audio Management
Administration: Lead Privacy
SMTP Configuration when using Gmail
Setting up your SMTP account
SmartHub Editor and Code Library
Integrations
Integrations: Zapier
Creating NPS surveys
Calendars & Appointment Booking
Calendars & Appointment Booking
Getting started with online meetings
Syncing with Microsoft
Blog
Maximise Your Impact: Optimise Your Setup for Success
Telemarketing Trends in '25
Best Practices: Dialing Duration
Success Stories 🤝 jfm & Outbound
SmartHub
SmartHub Editor and Code Library
SmartNotes AI
FAQ
Having sound issues?
Essentials: Outbound & Flows FAQ
Billing & Invoices
Troubleshooting with PingPlotter
Security & Compliance
Security & Compliance FAQ
Deletion rules and GDPR
ISAE Assurance Reports
Trust & Compliance: Our Commitment to European Excellence
Product Updates
Product Updates 2025
Product Updates 2024
Product Updates 2023
Product Updates 2026
Flows
Flows 101
Flows: Leads Overview
Flows: Leads Stoplist
Flows: Leads, Lead Sources
Flows: Leads Lifecycle
Flows: Segmentation
Flows: Segmentation Goals
Flows: Order Confirmation
Flows: Telemarketing
Flows: Email
Flows: SMS
Flows: Webtracking
Flows: Popup
Flows: PDF Contract
Flows: Automations
Flows: Email reports
Flows: SMS reports
Flows: Leads reports
Flows: Telemarketing reports
Flows: Webtracking reports
Flows: Goal reports
Flows: Conversion Tracking reports
Flows: Automation reports
Flows: Order Confirmation reports
Flows: Administration User Management
Flows: Administration Permissions
Flows: Administration Lead Fields
Flows: Administration Transaction Types
Flows: Administration Client Settings
Webservice API
Getting started with Report API
Smart Talk Insights
What is Smart Talk Insights?
Smart Talk Insights: AI Agents
Smart Talk Insights: Dashboards
Conversations
Smart Talk Insights: Setting up video and in-person meetings
Smart Talk Insights: Integrating with Pipedrive
Smart Talk Insights: Integrating with HubSpot
Smart Talk Insights: Integrating with SalesForce
Essentials: Outbound API Documentation
Click here to view Outbound API Documentation.
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